About this class
Quality Customer Care
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Learning Material
Title
Volume
Introduction to Customer Care
5.89 MB
<p>Introduction to Customer Care</p>
Understanding Customer Needs
5.89 MB
<p>Understanding Customer Needs</p>
Communication Skills for Customer Service
5.89 MB
<p>Communication Skills for Customer Service</p>
Problem Resolution Techniques
5.89 MB
<p>Problem Resolution Techniques</p>
Building Positive Customer Relationships
5.89 MB
<p>Building Positive Customer Relationships</p>
Service Recovery and Handling Complaints
5.89 MB
<p>Service Recovery and Handling Complaints</p>
Measuring Customer Satisfaction
5.89 MB
<p>Measuring Customer Satisfaction</p>
Continuous Improvement in Customer Care
5.89 MB
<p>Continuous Improvement in Customer Care</p>
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